In this episode of Protiviti’s Risky Women podcast, Jenny Wong, a managing director in Protiviti’s Hong Kong office, speaks with Gayle Lacey, Chief Risk Officer at HSBC China.
Watch the video podcast as Jenny and Gayle discuss:
- The top risks anticipated for financial services in 2024, including interest rate changes, economic conditions, regulatory scrutiny, cyber threats and third-party risks
- The challenges posed by evolving global ESG standards and how to balance risk management with the pursuit of innovation
- The role of AI and cross-functional collaboration in sharing future risk management strategies
Watch the podcast as we explore Gayle’s career journey in risk management and learn about the experiences that have been instrumental in her professional growth. Gain insights into her predictions about significant risks facing financial services 10 years from now and essential skills for future CROs.
Gayle Lacey has been with the HSBC Group for the last 20 years; working in the Middle East, the United Kingdom, Mexico, Latin America, Vietnam, Hong Kong SAR and Mainland China. Currently, Gayle serves as the Chief Risk Officer for HSBC China, having relocated to Shanghai in June 2021. In this role, she leads the risk function, overseeing the proactive management of risks across the bank’s expansive network, which boasts the largest number of outlets and the widest geographical reach of any foreign bank in Mainland China. Under her leadership, HSBC China continues to ensure the sustainability, safety, and growth of its business, managing over USD 6 billion in PBT and USD 36 billion in loans and advances to customers.
Our Moderator, Jenny Wong, is a Managing Director at Protiviti Hong Kong and boasts a rich 18-year track record in management consulting, with expertise spanning Hong Kong, Japan and the wider Asia-Pacific region. She is celebrated for her ability to craft robust, adaptable and cost-effective business transformation models tailored specifically for clients within the insurance and financial services industries. Jenny excels at driving the identification, development and implementation of change programs aimed at propelling operational excellence, efficiency and regulatory compliance.
SHOW NOTES
01:49 Career Journey
02:51 Defining Moment in Career
04:05 Adapting During Disruption
22:45 Future of Risk & Compliance
28:58 Qualities of Successful CROs
29:36 Priorities Going Forward
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