Guest host Lucy Pearman talks with Donna Timlen, CCO of OneMain Financial – America’s largest installment lender, about their compliance transformation: talent, technology, strategy and a root cause focus.
Donna Timlen has been Chief Compliance Officer (CCO), based out of Baltimore, MD, of OneMain Financial since November 2015 and reports to the OneMain General Counsel. Donna has served as CCO of OneMain Financial and its predecessor company (both units of Citi) since 2010. As CCO, Donna is responsible to drive the strategic direction of the company compliance program; ensure the Board, Management and all employees understand and adhere to regulatory and other risk management requirements and provide a governance/oversight structure that includes assessment, escalation and reporting.
Lucy Pearman is the global leader for Protiviti’s TRANSFORM Risk and Compliance practice and focuses on innovating the field of risk management. She has more than 20 years of experience leading complex change initiatives across a variety of organizations to optimize their business performance through operational effectiveness, enhanced governance, process automation and emerging technologies.
02:51 Career journey
07:42 Innovation at OneMain Financial
12:22 Protecting talent
14:37 Technology use
16:24 Root cause focus
18:09 D&I, CSR, ESG
20:22 Rants & Revelations
22:35 Rapid Fire Round
The company has a strategy, compliance should have a strategy…everybody understood that we weren’t there to only find the problem, but understand the why and be part of the solution.
Transformation Series Sponsor
Protiviti is a global consulting firm that uses technology, innovation, data and analytics to create unique solutions that transform the field of risk management and solve industry wide problems.