Kelly-Ann McHugh interviews Kate Miller, leader of Standard Chartered Bank’s Conduct & Behavioral Analysis team. She discusses how they are using behavioral science to build a bridge between what we think is happening and what’s actually happening on the ground and then influence behaviors towards better outcomes.
02:37 Career Journey to Compliance
16:44 Conduct & Behavioral Analysis Team
22:31 Examples of Applying Science to an Event
33:57 Top 3 Impacts of Data & Science on Compliance
37:17 Rants & Revelations
40:36 Rapid Fire Round
Our framework is there to help stakeholders name and understand the behaviors within their areas, because sometimes they might not even be able to do that.
It’s really important for compliance to step out from behind that more comfortable place of policy and procedure.
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